Responsible Gaming
Last updated: 05.09.2024
Luckyhour is operated by Altacore N.V. with its registered address at Dr. H. Fergusonweg 1, Gaito, Curacao and its registration number 151002, which is the Holder of License №: OGL/2023/109/0075 in accordance with the National Ordinance on Offshore Games of Hazard and has its subsidiary company Altaprime Limited, which is a Paying agent of Altacore N.V. with its registered address at Atho,6; 5, 4th Floor, Flat/Office 401, Omologites, 1087, Nicosia, Cyprus and with its registration number HE 402752.
Altaprime Limited acts as an EEA Representative of the licensed entity Altacore N.V.
Customer support team is available at support@luckyhour.com.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
Account means a unique account created for You to access our Service or parts of our Service. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Altacore N.V.
Service refers to the Website. Website refers to Luckyhour.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Responsible Gambling and Self Exclusion
Responsible Gambling
Gambling means for the majority of our Users, entertainment, fun, and excitement. But we also know that for some of our Users gambling has negative side effects. Pathological gambling has been recognized as a serious illness in medical science for many years.
Since our first day, we think about this problematic and try our best to help. Under “Responsible Gambling” we understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing. In case they already appear we also try to take active steps against them.
The most important instrument against negative side effects from gambling is knowledge and education about the risks of gambling to support our Users' self-control in order to make sure they do not suffer from negative side effects.
Information and Contact
Our Support will help you via email at all times without any additional costs for you: email: support@luckyhour.com.
Our Support will of course not give out any information about You without Your consent to anyone else.
In addition, you can also take a self-test if You are already gambling addicted at: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/
And you can also find additional information about gambling addictions at: https://www.begambleaware.org/safer-gambling/
Helpful Hints for Responsible Gambling at Luckyhour
We recommend you think about the following hints, before gambling in order to ensure gambling stays fun for You and without any negative side effects:
Set yourself a deposit limit: Before you start gambling, think about how much you can afford to gamble with according to Your financial situation. Play with amounts that are for fun and for Your entertainment.
Do not try to win back a loss at any cost: Try not to take too huge risks to win back what You lost before at any cost. Play for Entertainment and not to earn money.
Set yourself a time limit: Set yourself a time limit and do not break it. Keep in mind gambling should stay in balance with your other hobbies and not be Your only hobby.
Play smart: It is smarter to not play when You are extremely stressed, depressed, or under too much pressure. Also, do not play when you are under the influence of Medications, Drugs, or Alcohol.
Take breaks: You should take breaks when You notice, that You get tired or can’t concentrate anymore.
Only one account: To make it easier to have an overview of how much time and money You spend on gambling it is highly advised to not create more than one Account per Person.
Minor Protection
To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data safe from any minors near You.
Principally, we recommend a filter program to avoid minors, especially children, from accessing any content on the internet, which is not healthy for them.
For parents, we can recommend a list of internet filters, to support them, in keeping their children from any content, which was not made for them: https://famisafe.wondershare.com/internet-filter/best-internet-filters.html
Self-Exclusion
In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything that does nothing good for you. “Self-Exclusion” means that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They will also explain all future steps and what is needed from you.
Customer support: support@luckyhour.com
Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.
During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.
